Refunds & guarantee

Short version: if something doesn't work technically, you always get it fixed or your money back. For the courses, there's a 30-Day Do-The-Work Guarantee: do the work, and if you're still not happy, you get a refund. It's built for people who take action, not for skimming the content and asking for the money back.

1. Your right of withdrawal (EU)

All products are digital content delivered immediately. At checkout you explicitly ask for immediate access and confirm that you understand the 14-day right of withdrawal ends once access starts (Directive 2011/83/EU, art. 16(m); in Romania OUG 34/2014, art. 16 lit. m). You receive a confirmation of this by email with your order. From that moment, refunds follow this policy.

2. Technical problems: always covered

If you can't access what you paid for, a file doesn't open, or you were charged twice, email hello@bobnoticed.com or reply to your receipt. We'll fix it quickly. If we can't fix it within a reasonable time, you get a full refund. This is your legal right for digital content and it's never limited.

3. The 30-Day Do-The-Work Guarantee (The Playbook and The Machine)

You're eligible for a full refund if all of these are true:

1. You completed every lesson of the course (marked done in the member area, which tracks your progress).
2. You posted at least 20 short videos while following the course, and you share the links.
3. You built what the course teaches: a product (even version 1) and an opt-in or sales page, and you share the links.
4. You ask between day 30 and day 45 after purchase, using the form at /learn/guarantee, and tell us what you tried and what happened.

Why this way? Results come from doing the work for long enough. 30 days is the minimum to give the method a fair test. If you did all of the above and you're not happy, we don't want your money.

4. Products without the do-the-work guarantee

The Prompt Vault is a low-priced instant download. Once it's delivered it can't be returned, so it's not refundable, except for technical problems (section 2).

5. How refunds are paid

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank. When a refund is issued, access to that product (and anything it included) is removed automatically. Upgrades are refunded at the amount paid for the upgrade.

6. Chargebacks

Please contact us before opening a dispute with your bank. We answer every message. Access logs (sign-ins, lessons opened, downloads) and your checkout confirmation are kept and may be shared with the payment provider in case of a dispute.

Questions: hello@bobnoticed.com. CODEGEEK SRL, CUI 45360182, Feleacu 416, jud. Cluj, Romania.